**Job Description**
The primary goal for a CSR Prom is to provide excellent customer service experience.


This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.


**Key-result Areas**

- Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.
- Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction.
- Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.
- Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.
- Maximize profit by offering services and ancillary products to Customers.

**Educational Background & Professional Experience**
High School Graduation or University education.


Previous sales and customer service experience.


**Knowledge**

- Fluent Level of English (+ second language)
- Microsoft Office
- Full Driving License

**Skills & Competencies**

- Excellent organizational and time management skills
- To be proactive
- Problem solving
- Effective Communication
- Ability to work well as a team with 100% customer focus
- Selling proposition
- Ability to work in a fast work environment with a variety of tasks
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication
- Enthusiastic, flexible and positive attitude towards selling.
- Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.
- Flexibility to work days, nights, weekends and on bank holidays

Länk för att ansöka: https://it.linkedin.com/jobs/view/customer-service-representative-prom-pisa-at-hertz-4398116775