**Additional Information**
**Job Number**
26054999


**Job Category**
Sales & Marketing


**Location**
The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy, 187VIEW ON MAP


**Schedule**
Full Time


**Located Remotely?**
N


**Position Type**
Non-Management


**Position Summary**
**POSITION SUMMARY**
Perform general office duties to support Event Sales (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, and verify information (e.g. leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.. Perform other reasonable job duties as requested by Supervisors.


**CRITICAL TASKS**
**Policies and Procedures**

- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**

- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

**Communication**

- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information .

**Working With Others**

- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals

**Sales**

- Process management from the group/event request receipt until the execution of the contract and receipt if initial deposit:
- Qualify RFPs
- Manage RFPs received via group enquiries websites such as Starcite, Cvent, HPN (and similar) and update these systems in a timely manner according to Company policy
- Control of availability of rooms and meetings spaces
- Bid proposal and reservation management, timely Clients follow up
- Effective Negotiation skill using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
- Site Inspections
- Contract preparation and execution
- Deposits schedule

**Data Management**

- Accurately insert all Groups/Events Opportunities in Opera S&C, and keep the business blocks/forecasts updated in real time
- Insert Minihotels for Definite Group and create applicable rate code and market codes
- Produce requested reports upon request
- Ensure Opera, One Source and Marsha systems are kept clean, balanced and efficient

**Revenue Management**

- According to Rev Mgr indications, ensure all Groups/Events Opportunities are analyzed through Marriott systems
- Set applicable rates to various RFP according to strategy received
- Promote Upselling in each occasion
- Support Active Sales team, Event Sales Team and Event Operations Team to reach common goals

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
Noi di Westin ci impegniamo a offrire agli ospiti le condizioni per ritrovare il controllo e migliorare il benessere nei momenti di maggiore bisogno durante i loro viaggi, assicurando che possano sentirsi al meglio. Per realizzare la mission del brand, ovvero di diventare il marchio del wellness di punta nel settore dell'accoglienza, abbiamo bisogno di collaboratori che dimostrano passione e impegno per dare vita alla programmazione unica del brand. Vogliamo che i nostri dipendenti abbraccino le pratiche di benessere sia all'interno che all'esterno della proprietà. Se hai entusiasmo, voglia di essere in attività e ti prendi cura con orgoglio del tuo benessere, oltre ad avere uno spirito ottimista e avventuroso, allora sei la scelta ideale per Westin.
**Scegli**
un ambiente dove puoi svolgere al meglio il tuo lavoro,
**iniziare**
il tuo percorso verso i tuoi obiettivi,
**entrare a far parte**
di un fantastico team globale e
**diventare**
la versione migliore di te.

Länk för att ansöka: https://it.linkedin.com/jobs/view/event-sales-coordinator-temporary-at-westin-hotels-resorts-4409746782