**Absolute Requirement:**
Please be aware that this role requires 100% in-person attendance at our Lisbon headquarters. Hybrid scheduling or telecommuting options are completely unavailable under any circumstances.


Position Overview & Welcome


Are you a native or fluent Italian speaker looking to launch an exciting new professional path in one of Europe's most dynamic, sun-soaked capital cities? We are seeking driven, people-oriented individuals to join our high-energy, multicultural team located right here in Lisbon!


Your Daily Responsibilities


As an Italian Customer Support Specialist, you will act as the face of our brand, providing premium assistance to our Italian-speaking user base. Your daily tasks will include:



- Omnichannel Support: Addressing client inquiries professionally and efficiently through incoming telephone calls, emails, and real-time live chat.
- Problem Resolution: Troubleshooting account issues and technical difficulties, patiently guiding users toward successful outcomes.
- Database Management: Recording detailed entries of customer interactions, feedback, and escalated tickets in our centralized CRM platform.
- Product Expertise: Staying fully updated on our software features, internal policies, and diagnostic tools to ensure accurate assistance.
- Performance Goals: Meeting or exceeding personal performance targets (KPIs) while preserving our high standards of service quality.

What We Look For


Language Skills



- Italian: Native or near-native fluency (both written and verbal formats).
- English: A minimum of B2-level proficiency for internal team collaboration and corporate communication.

Core Competencies



- Interpersonal Skills: Outstanding communication habits, active listening capabilities, and a genuine passion for customer care.
- Tech Savviness: The ability to navigate multiple web platforms, ticketing databases, and communication tools simultaneously.
- Flexibility: Adaptability to a fast-paced corporate environment, including readiness to work a rotating shift schedule.
- Legal Status: Valid European Union citizenship or an active, legal permit allowing full-time employment within Portugal.

Salary & Housing Packages


We offer two distinct compensation and accommodation options tailored to your personal living preferences:



- Option A (Self-Arranged Housing): You will receive a gross monthly salary of €1,340 if you choose to find and fund your own apartment in the city.
- Option B (Company Lodging Provided): You will receive a gross monthly salary of €1,060 if you opt to live in corporate-managed housing.

Relocation Support & Extra Benefits



- Travel Coverage: Complete financial reimbursement for your plane ticket straight to Lisbon.
- Shared Accommodation: A private bedroom inside a shared company-leased apartment (applicable under Option B).
- Utilities Included: Water, gas, and electricity expenses are fully covered by the employer under the housing arrangement.
- Professional Growth & Culture: Fully paid initial training programs, transparent internal promotion paths, and regular, company-sponsored social events.

Ready to Take the Leap?


If you are prepared to build an exciting international career in Portugal, click
**"Apply Now"**
to submit your updated resume in English. Our recruitment specialists will review your application and contact you soon for an initial virtual screening!

Länk för att ansöka: https://it.linkedin.com/jobs/view/experience-abroad-italian-speaking-customer-support-representative-in-lisbon!-at-ignite-4442001539