**Absolute Requirement:**
Please Note: This role is entirely on-site at our Lisbon office. Candidates must be available for 100% in-person attendance; hybrid arrangements or remote work options are strictly unavailable.


Position Overview & Welcome


Are you a fluent Italian speaker eager to launch an exciting new professional journey in one of Europe's brightest, most energetic capital cities? We are currently recruiting enthusiastic, customer-focused professionals to join our multicultural, high-energy team in Lisbon!


Core Responsibilities


As an Italian-Speaking Customer Service Specialist, you will act as the face of our brand, delivering exceptional assistance to our Italian-speaking user base. Your daily routine will consist of:



- Inbound Communications: Responding to user inquiries efficiently and politely through phone calls, emails, and real-time chat.
- Problem Resolution: Diagnostics of user difficulties and providing clear, step-by-step guidance to resolve account or technical issues.
- Data Administration: Registering detailed summaries of customer conversations, inquiries, and escalated issues within our CRM software.
- Knowledge Maintenance: Keeping up-to-date with product rollouts, company policies, and system updates to ensure all information provided is accurate.
- Quality Metrics: Consistently achieving or exceeding personal performance targets (KPIs) while maintaining excellent service ratings.

Desired Profile


Language Skills



- Italian: Near-native or native command (written and spoken).
- English: Professional working command (minimum B2 level) for corporate communication.

Technical & Soft Skills



- Soft Skills: Outstanding communication talents, exceptional listening capabilities, and a naturally empathetic approach to customer care.
- Tech Savviness: Comfortably navigating multiple software programs, internal databases, and digital communication platforms simultaneously.
- Flexibility: The resilience to thrive in a fast-paced setting and the willingness to work a rotating shift schedule.
- Legal Status: Hold a valid EU passport or possess an existing, unrestricted legal authorization to work full-time in Portugal.

Compensation Packages


To accommodate different living preferences, we provide two distinct salary structures:



- Option A (Independent Housing): A gross monthly salary of €1,340 for individuals who prefer to secure and manage their own local accommodation.
- Option B (Company Housing Included): A gross monthly salary of €1,060 for individuals who opt to live in housing provided directly by the company.

Relocation Assistance & Company Perks



- Flight Reimbursed: Your initial airline ticket to Lisbon will be paid for in full to ease your move.
- Company Accommodation: A private bedroom located within a shared company apartment (applicable under Option B).
- Covered Living Expenses: All essential utility bills—including electricity, water, and gas—are fully paid by the employer for those in company housing.
- Additional Advantages: Fully paid initial training, clear paths for internal promotion, and regular corporate social gatherings and team-building events.

How to Apply


Ready to take the leap and begin an international career path in Portugal? Click
**"Apply Now"**
to upload your English CV. Our recruitment specialists will reach out shortly to guide you through the digital assessment phase!

Länk för att ansöka: https://it.linkedin.com/jobs/view/experience-abroad-italian-speaking-customer-support-representative-in-lisbon!-at-ignite-4442014036