Contract Type


Permanent


Country


ITALY


Location


Parma


Your opportunity


Are you passionate about advanced technologies and eager to work in leading industrial environments? Do you enjoy solving technical challenges, training users, and learning within a stimulating and nurturing global community? Join Sidel, a global leader in food, beverage, and personal care packaging solutions, as a Field Service Technician. You will be trained and supported to master high-tech equipment deployed at major industrial clients in France and abroad.


Your Mission



- Install, commission and test Sidel equipment, including single machines and complete production lines
- Troubleshoot, prevent and adopt corrective maintenance on electrical, mechanical and automated machines within high-speed production lines
- Execute precise technical diagnostics, share feedback with internal support teams and propose corrective actions
- Administrate equipment upgrades and optimisation, including hardware and software updates
- Collaborate closely with project managers and technical support teams to ensure customer satisfaction
- Train and empower client operators and maintenance technicians to ensure efficient equipment handling
- Report after sales opportunities detected on Customer site;
- Comply fully with Sidel and client safety rules, with clear communications throughout interventions

Your Profile


**Your profile**
Technical degree (automation, mechatronics, electrotechnics, industrial maintenance…)


Strong technical curiosity and eagerness to learn continuously


Field experience preferred or strong motivation to learn on the job


Fluent in English, essential for working in a multicultural team


Willingness to travel extensively (often >80% of the time) and adapt to different international environments


Excellent interpersonal skills and customer service mindset


**What We Offer You**
A comprehensive training program, combining factory learning, hands-on field sessions and digital training


Attractive benefits: travel bonuses, health insurance, provident fund, profit-sharing, paid leave, holiday bonus


Opportunity to work on technologically advanced machines recognised worldwide


A key role with prestigious clients, major industrial groups in food, beverages, home and personal care sectors


An international, dynamic team and a modern, collaborative working environment that prioritises well-being and personal and professional growth

Länk för att ansöka: https://www.sidel.com/careers/job-opportunities/job-detail/customer-services-job-5654/req5654