Offerta di lavoro Senior Onsite IT Support / Team Lead a Zürich presso Excis Compliance.
Candidati su JOBSinITALY.it (riferimento #26605) per questa posizione a Zürich, Schweiz.
**WE ARE HIRING FOR A SENIOR ONSITE IT SUPPORT/TEAM LEAD IN VEVEY, SWITZERLAND.**
Excis is a global IT support leader, driven by innovation and collaboration. We are seeking an experienced
**Senior on-site IT Support/Team Lead**
to oversee and drive high-quality end-user support services. The role involves managing on-site technicians, ensuring operational excellence, and delivering exceptional VIP and executive support while continuously optimizing service performance.
Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
· Client in 190+ countries
· 6000+ Engineers
· 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
**KEY RESPONSIBILITIES**- Act as the
**Team Lead**
for on-site support operations, ensuring seamless day-to-day service delivery
- Manage
**shift planning**
, technician availability, workload balancing, and on-site coverage
- **Prioritize incidents, service requests, and VIP issues**
, ensuring timely and effective resolution
- Provide
**advanced support to VIPs and executive users**
, maintaining high service standards
- Own the
**Digital Bar and IT Boutique**
services, ensuring readiness, quality, and user satisfaction
- Lead
**PC refresh and lifecycle programs**
, including:
- Strict adherence to processes and execution quality
- Asset decommissioning and
**CMDB accuracy**
- Drive
**remote support adoption**
and promote user self-help initiatives to reduce on-site demand
- Minimize dispatch volumes through
**effective triage, enablement, and automation**
- Govern
**Hardware Asset Management (HAM)**
accuracy, compliance, and audit readiness
- Coordinate
**hands-and-eyes support**
for server, network, and infrastructure teams
- Lead
**technician onboarding**
, induction programs, and Train-the-Trainer sessions
- Deliver
**end-user training sessions**
and new user induction programs
- Act as the
**escalation point**
and primary interface with the Service Desk and other resolver teams
- Drive
**continuous service improvement**
using SLA, KPI, and user experience insights
- Promote
**end-user adoption**
, self-service awareness, and service optimization initiatives.
Requirements
- **5 to 6 years of relevant experience**
in on-site IT support, endpoint services, or end-user computing environments
- Expert-level experience in
**endpoint services, audio-visual (AV), and IT boutique support**
environments
- Strong
**VIP and executive support**
experience with excellent stakeholder management skills
- Proven ability to
**plan shifts, prioritize workloads, and optimize on-site resources**
effectively
- In-depth knowledge of
**Hardware Asset Management (HAM)**
and
**CMDB governance**
, including compliance and audit readiness
- Working knowledge of
**server hardware**
and
**data center etiquette**
, including hands-and-eyes support
- Demonstrated
**coaching, mentoring, and team leadership**
capabilities
- Excellent
**documentation, reporting, and presentation**
skills
- Strategic, calm, and
**solution-oriented mindset**
, with the ability to manage high-pressure situations
- **Fluency in English and French**
Benefits
Why Join Us?:
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Switzerland and be at the forefront of IT support excellence!
Länk för att ansöka:
https://ch.linkedin.com/jobs/view/senior-onsite-it-support-team-lead-at-excis-compliance-4366703125
