**Information Technology Support Specialist - 12 month day rate contract. On-Site in Milano**

We are seeking a Level 1 Support Specialist to elevate our well regarded finance clients IT team, primarily by delivering exceptional end-user support and enablement. Your experience in helpdesk management and systems administration will be pivotal to continued growth and operational efficiency. If you are committed to delivering excellent user experiences and driving continuous improvements, we would be thrilled to hear from you.

ROLE RESPONSIBILITIES: WHAT YOU'LL DO

Technical Support & Integrations:

● Maintain and improve IT systems and end-user devices to ensure optimal performance and functionality across Mac and Windows.

● Administer and manage our SaaS solutions and integrations, ensuring smooth operation by provisioning and deprovisioning user access to various systems and applications including but not limited to Azure, Entra AD, Slack, Google Workspace, Atlassian Suite, Langdock.

● Provide 1st and some 2nd level user support, resolving technical issues promptly and effectively. Process Enablement & Automation:

● Act as an enabler, proactively identifying opportunities to simplify daily work for yourself, the team and end-users.

● Build and maintain a comprehensive documentation database for both the team and end users, detailing processes, solutions, and troubleshooting steps for future reference.

● Analyse and evaluate technology issues to identify root causes and develop effective solutions.

● Collaborate with customers to understand their technology needs and ensure timely resolution of problems.

● Proactively enhance all around you. If you notice something - tell us

● Support the onboarding & offboarding processes along with managing relevant stakeholders. Driving Service & Collaboration:

● Demonstrate strong communication skills, effectively communicating with both the team and end users to address their needs.

● Stay up to date with the latest technology trends, tools, and best practices to provide effective support and solutions.

● Organise within the team the various roles to ensure each site has sufficient cover.

● Flexibility required for on-call responsibilities to cover weekends and evenings.

ROLE REQUIREMENTS: WHAT YOU NEED TO SUCCEED

● Experience working with a ticket-based workflow management like Jira Service Desk

● Proficiency in SaaS platforms such as Azure, Entra, Google Workspace, Atlassian Suite, Slack, and Langdock.

● Experience as a support engineer with Windows and MacOS-based systems

● Good English communication skills and customer service attitude

● Ability to independently manage and prioritise the workload

● Strong analytical and troubleshooting skills

Länk för att ansöka: https://it.linkedin.com/jobs/view/technical-support-engineer-at-capaciteam-4383075501