**BCIC Swiss | Best Connect International Company** is looking for a **Full-Time, On-site IT Support Specialist** in **Italy**.
The ideal candidate will provide **1st and 2nd line technical support** and ensure smooth IT operations for end users.

**Key Responsibilities**

- Provide first- and second-level support for end-user technical issues
- Troubleshoot hardware, software, and network-related problems
- Collaborate with third-party vendors to resolve complex AV and IT issues when required
- Ensure timely communication regarding issue status and resolution
- Maintain accurate and up-to-date ticket documentation for all incidents
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber
- Provide basic macOS support for Apple users
- Install, upgrade, support, and troubleshoot printers and computer hardware
- Perform remedial repairs on desktops, laptops, printers, and authorized peripheral devices
- Use diagnostic tools to resolve network connectivity and workstation hardware/software issues

**Required Skills**

- Strong troubleshooting and problem-solving abilities
- Hands-on experience providing **1st & 2nd line IT support**
- Good understanding of **Windows environments** and basic **macOS support**
- Ability to work independently in an on-site environment

**Requirements**

- **Valid work permit for Italy (mandatory)**
- Fluency in **English and the local language**
- Several years of experience in a similar IT Support role
- Strong communication and documentation skills

**Benefits**

- Stable **full-time employment**
- Opportunity to work with an international company
- Professional and collaborative work environment
- Career growth and skill development opportunities
- Exposure to enterprise-level IT infrastructure

**How to Apply**

If your profile matches the above requirements, please apply via **Indeed** by submitting your **English CV**.

Kindly mention the **position title** in the subject line

**Apply now and join BCIC Swiss!**

Job Type: Full-time

Pay: Up to €100.00 per day

Work Location: In person

Länk för att ansöka: http://it.indeed.com/job/it-support-specialist-06e6d380a039ca1b